When you visit our web site to view any pages or read product information, you do so without telling us who you are and without revealing any personal identifying information. While we do not collect identifying information about visitors to our site, we do collect information for the purpose of tracking activity on our site. This allows us to better understand how many people use our site, which areas of our site are most popular and provides insight as to changes that will improve the functionality of the site. Our servers collect standard non-identifying information about visitors to the site, such as date and time you visited the site, your Internet service provider, the web site that referred you to us, if any and the page or pages that you requested. The Equitable Cooperative Bank web site contains links to community and other web sites that are not affiliated with the bank and are not third party vendors of the bank. While we provide the links to such external sites, we cannot assume responsibility for the privacy practices or content of such sites.
There are times when you may provide us with personal identifying information. For example, if you complete one of our feedback or request forms or send us an e-mail, you are transmitting the information that is requested in the form or that you choose to include in the e-mail message. However, you never transmit personal information that you do not enter yourself and therefore, this information cannot be collected unless you specifically elect to send it to us. Please do not send sensitive information through our information request forms or by e-mail as our request forms ARE NOT SECURE and e-mail transmissions through general or public e-mail are not secure.
Whenever we collect personal identifying information, it is used only for the purpose of fulfilling your request, responding to your comments or questions or to contact you directly. We do not give or sell your information to anyone and we protect the security and confidentiality of the information that we collect.
If you visit our website to use interactive banking tools such as financial calculators and self-tests you may be asked for personal information in order to complete the requested analysis or evaluation. This information is NOT retained.
If you identify yourself by sending an e-mail or filling forms such as applications, check reorder forms and contact forms you may be asked for personally-identifying information in order to process your e-mail, form or application. This information may be retained by us and our business partners for processing and to facilitate decisions. Information you submit to us is treated no differently than any information you might provide in a written format such as a brochure, an application, reorder slip to order checks, or a letter.
Online Banking Privacy and Security:
Information transmitted to and from our Internet banking and bill payment service is secure and is used only for the normal processing of your account(s). ONLINE BANKING uses state-of-the-art encryption technology to ensure the security of your account information. Encryption is the method of encoding data so that only those who know the code can translate the data into understandable information. ONLINE BANKING uses 128-bit encryption (the highest level that the internet browsers handle) to safeguard your account information. When you are sending information from your computer to ONLINE BANKING, your browser translates the information into a mathematical code and it is the mathematical code that is actually transmitted to our system. Once the system receives this code, it retranslates it into information that can be used by the bank.
You must enter your User ID and Password at the start of every session in order to use the ONLINE BANKING service. The password is assigned solely to you and you are responsible for keeping it confidential in order to prevent unauthorized access to your accounts and to prevent unauthorized use of the service. We recommend that you retain your User ID and Password in a secure location, separate from your computer and that you change your password frequently. In addition, do not leave your computer unattended while you are still logged on to ONLINE BANKING.
ONLINE BANKING e-mail is secure and therefore, you may send sensitive account or personal information through the ONLINE BANKING site only. Please note however, that ONLINE BANKING e-mail should only be used to address questions or inquires associated with the use of the Equitable Bank Internet Banking and Bill Payment Service.
We protect and safeguard the privacy of users of our on-line services, just as we do throughout the rest of our business.